RETURN / WARRANTY

Shipping & Returns

We want to make it as easy as possible to return items for an exchange or refund. We do not require an RMA number or any type of pre-authorization.

New, unused instruments, must be returned in the original packaging; all other instruments must be returned in a processed sterilization pouch/wrapping to guarantee the safety of all concerned.

Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations.

You can mail or ship the package by any common carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. Unless an incorrect instrument was sent due to our mistake in pulling and packing a shipment, the postage cost to return items is the responsibility of the customer; we will not issue call-tags or return postage.

Returns
Be sure to attach a copy of the original Invoice or Packing Slip (if available) with a brief note on your letterhead explaining the reason for the return. Full credit will be applied to merchandise returned up to 60 days from invoice date. Merchandise returned after 60 days, but less than 120 days will receive store credit less 15% restocking fee. Merchandise is not returnable for credit after 120 days from invoice date. Please note that any instruments that are custom made, modified, private labeled, custom etched or otherwise modified in a way that makes them unsuitable for restocking are not returnable for credit. Sterile products, which the packaging has been opened, or sterile products which are out of date, are not returnable. We reserve the right to inspect any returns prior to issuing any credit.

Exchanges

Exchanges will be honored up to 60 days from the invoice date. After 60 days exchanges may be honored at our discretion. Please note that any instruments that are custom made, modified, private labeled, custom etched or otherwise modified in a way that makes them unsuitable for restocking are not returnable for credit. Sterile products, which the packaging has been opened, or sterile products which are out of date, are not returnable. We reserve the right to inspect any items prior to issuing an exchange. Attach a copy of the original Invoice or Packing Slip (if available) with a brief note on your letterhead explaining the reason for the exchange. If you have contacted our office to setup an exchange of instruments it is important that you note this on your letterhead; it will be assumed that any instruments returned to us without documentation are attempting to be returned for credit. We typically handle exchanges in one of two ways: Sending items prior to receiving your return or Sending items upon receiving your return.

RETURN POLICY:

** 100% Refund will be issued on all item(s) returned within 30-day period; returned item(s) must be in its

ORIGINIAL condition as determined by Crescent instruments. Shipping and handling will NOT be included

On items being returned.

**15% Restocking fee PLUS shipping charges will be charged FOR ALL USED items returned after 14 days from

Date received. Any item(s) returned after 30-day period MUST BE EXCHANGE ONLY. CUSTOMER IS RESPONSIBLE

FOR SHIPPING AND HANDLING CHARGES.

**DAMAGED ITEM(S) ONLY will be refunded and/or exchanged within 30-day period with shipping and

Handling paid by Crescent instruments. After 30-day period, Crescent instruments in ONLY responsible for

HALF of the shipping and handling cost occurred for a given invoice. Original invoice number billing information

MUST be written on the Return/Exchange Form.