We want to make it as easy as possible to return items for an exchange or refund. We do not require an RMA number or any type of pre-authorization.
New, unused instruments, must be returned in the original packaging; all other instruments must be returned in a processed sterilization pouch/wrapping to guarantee the safety of all concerned.
Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations.
You can mail or ship the package by any common carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. Unless an incorrect instrument was sent due to our mistake in pulling and packing a shipment, the postage cost to return items is the responsibility of the customer; we will not issue call-tags or return postage.
RETURN POLICY: |
** 100% Refund will be issued on all item(s) returned within 30-day period; returned item(s) must be in its |
ORIGINIAL condition as determined by Crescent instruments. Shipping and handling will NOT be included |
On items being returned. |
**15% Restocking fee PLUS shipping charges will be charged FOR ALL USED items returned after 14 days from |
Date received. Any item(s) returned after 30-day period MUST BE EXCHANGE ONLY. CUSTOMER IS RESPONSIBLE |
FOR SHIPPING AND HANDLING CHARGES. |
**DAMAGED ITEM(S) ONLY will be refunded and/or exchanged within 30-day period with shipping and |
Handling paid by Crescent instruments. After 30-day period, Crescent instruments in ONLY responsible for |
HALF of the shipping and handling cost occurred for a given invoice. Original invoice number billing information |
MUST be written on the Return/Exchange Form. |