Damage or visible defects
Report visible damage, surface concerns, corrosion, finishing defects or another condition that appears inconsistent with the approved product requirements.
A product concern needs a clear reporting route and enough information to be investigated properly. EndoTech customers can contact the published Customer Service address to report an instrument issue, provide order details and discuss the next steps for review.
Primary contact for a reported product concern
ghafar@endotech.com.pk
info@endotech.com.pk
Include your order or product reference.
Contact Customer Service when a supplied product appears not to match the agreed specification, arrives damaged, has a functional concern or is accompanied by an order or documentation discrepancy.
Report visible damage, surface concerns, corrosion, finishing defects or another condition that appears inconsistent with the approved product requirements.
Describe concerns such as alignment, movement, working-end condition, dimensions or fit against the agreed specification. Identify the exact model or instrument reference.
Report shortages, incorrect items, marking discrepancies, packaging damage or missing documents that were part of the confirmed purchase agreement.
Follow your organisation's product-safety and quality procedures. Where appropriate, segregate affected stock and prevent further use or distribution pending assessment by the responsible quality team. Preserve the product, packaging and identification details. If an event may require regulatory escalation, notify your quality or regulatory contact so the applicable reporting requirements can be assessed. Do not include patient-identifiable information in your complaint email.
A product reference and a clear description make it easier to identify what was supplied and what needs to be reviewed. Include as much of the following information as is available.
Send a written report to Customer Service, with photographs or relevant files attached where possible. Keep a copy of the correspondence for your purchasing and quality records.
Purchase order or invoice number, order date, delivery date, distributor reference and destination where relevant.
Product name, catalogue or model number, size or variant, markings, labels, and lot or batch number if present.
What was observed, when it was noticed, the applicable specification and any steps already taken.
Clear images of the issue, outer packaging, product labels, the quantity affected and the number inspected.
Whether the product was used, cleaned, processed, modified, stored or distributed before the issue was identified.
If a batch or lot number is not shown, do not guess it. Provide the product markings, packaging labels and order details that are available.
EndoTech describes quality checks during manufacturing and final inspection. A post-delivery concern should be assessed against the relevant order, agreed specification and evidence supplied by the buyer. The steps below explain the review pathway buyers should expect to discuss with Customer Service.
Send the issue, product reference, order number, affected quantity and available photographs to the published Customer Service contact.
The buyer and supplier can clarify the reported condition, agreed specification, identification markings and supporting records. Additional information may be requested.
The case can be reviewed against the available evidence, product requirements, order records and any agreed inspection criteria. Further examination may be discussed if needed.
The appropriate response, responsible party and any agreed remedy should be confirmed in writing in line with the applicable order terms or other written agreement.
A complaint should not be closed solely because a product passed an earlier inspection, nor should a defect be assumed without review. The purpose of the process is to compare the reported condition with the agreed requirements and determine the next step from the available evidence.
The right outcome depends on the finding, the product, the evidence, the purchase terms and the nature of the reported issue. No single remedy should be assumed before the case has been assessed.
Customer Service may need additional photographs, specification details or other evidence. If physical return or examination is appropriate, obtain instructions and authorisation before sending the product.
If a concern is substantiated, a correction, replacement or another remedy may be considered under the applicable written agreement. Eligibility and arrangements must be agreed for the specific case.
Depending on the order terms and review findings, the parties may discuss a credit or another mutually agreed resolution. This page does not establish an automatic refund or credit entitlement.
Where evidence warrants further investigation, the parties may need to examine possible contributing factors, such as product requirements, manufacturing records, handling or information available from the supplied units.
If a manufacturing or process issue is identified, the appropriate corrective action should be discussed and agreed through the applicable quality arrangements. Any claimed completion or effectiveness should be supported by evidence.
Keep the agreed decision, any return or replacement arrangements and relevant follow-up communications with the order file. Buyers can request written confirmation of the outcome for their supplier-quality records.
Return authorisation, inspection or return costs, replacement eligibility, credits, warranty coverage and other remedies depend on the applicable purchase terms or other written agreement. Contact EndoTech before shipping a product back, arranging repairs or modifying a potentially affected instrument. This page does not introduce a new warranty or universal replacement policy.
These photographs illustrate manufacturing and inspection activities shown on EndoTech's website. They are not evidence of the condition or traceability of any individual customer's shipment.
When a concern relates to size, fit or geometry, identify the approved dimensions and the actual discrepancy being reported.
EndoTech describes final inspection before packaging and shipment. Share the product and order references when reporting a concern.
Relevant case details help connect the concern to the applicable product requirements and available order records.
A structured email helps both parties retain the details of the case. Include only information relevant to the product and order, and do not attach confidential patient information.
Email Customer Service and retain your sent email, attachments and any written response with the corresponding purchase order.
Copy these fields into your message
Subject: Product Quality Issue – [Order / Product Reference]
Product and order details
Description of the issue
Requested next step: Please review the information and advise what additional evidence or action is required.
Records: Please confirm any case reference and the agreed next steps in writing.
Practical answers for distributors, importers and other professional buyers reporting a supplied-product concern.
EndoTech publishes ghafar@endotech.com.pk as its Customer Service contact and info@endotech.com.pk for general enquiries. Include your product reference and order details so the enquiry can be directed appropriately.
Provide the purchase order or invoice number, product name and model, markings or lot details if available, delivery date, affected quantity, a factual description and supporting images. Include the relevant specification where the issue concerns dimensions, finish or function.
A universal response or investigation deadline is not published in the information reviewed for this page. Ask Customer Service to confirm receipt, any missing information and the expected next steps for your particular case.
Contact EndoTech first and obtain instructions before sending anything back. The return route, shipping arrangements and inspection requirements should be agreed for the specific case.
This page does not establish an automatic replacement guarantee. The issue, supporting evidence and applicable purchase terms need to be reviewed, and any replacement or alternative remedy should be confirmed in writing.
Provide the evidence and identify the product and order clearly. The concern can then be discussed against the available specifications and records. Any further cause investigation or corrective action should be confirmed for the specific case under the applicable quality arrangements.
Yes, you can ask Customer Service to confirm the agreed outcome and next steps in writing. State any documentation needed for your internal supplier-quality or procurement records when submitting the complaint.
Contact Customer Service with the relevant order reference, product details and evidence. For a quality concern, request written confirmation of the agreed review steps and any resulting remedy.